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What users hate about ChatGPT

14% of the 500 most recent US App Store reviews of ChatGPT are 1–2★. Here is what those users complain about, counted and quoted. Snapshot: October 2026.

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ChatGPT

OpenAI OpCo, LLC · AI · reviews 2026-10-16 → 2026-10-18

4.83★all-time (11,438,836)
4.34★last 500 reviews
14%negative (1–2★)
4feature requests
5★390
4★21
3★18
2★13
1★58

Top complaints about ChatGPT

Share of the 71 negative reviews that mention each theme.

AI features17 reviews · 24% of negative
★ A detailed analysis of why clankers shouldn’t be trusted with anything …clankers: glorified calculators with the confidence of a tenured professor and the accuracy of a sleep-deprived goldfish. AI is marketed as one of the greatest technological achievements in human history, yet sometimes asking it a simple question feels like participating… v1.2026.279 · 2026-10-16
Price & subscription10 reviews · 14% of negative
★ Terrible support and scam I used this app occasionally, i got offered a free trial for their subscription i decided to try it out. I dint see any difference so i believe their subscription is pointless specially for 22$ a month… v1.2026.279 · 2026-10-18
Crashes & bugs8 reviews · 11% of negative
★ Annoying bug There is an annoying bug where the screen get automatically pulled back to mid-thread when the thread starts producing a new blurb v1.2026.279 · 2026-10-18
Login & account1 reviews · 1% of negative
Slow & performance1 reviews · 1% of negative
Ads1 reviews · 1% of negative
Bad update1 reviews · 1% of negative
Customer support1 reviews · 1% of negative
Privacy & security1 reviews · 1% of negative

What ChatGPT users are asking for

4 feature requests found in total.

Rating by recent version

See today's reviews and the full reportThis page is a snapshot. Run a live analysis of ChatGPT (or any app, in 13 country stores) for free, then unlock every quote, all 4 feature requests, rating by version, repeated phrases and a Markdown export for Claude or ChatGPT – US$2.99, pay once.
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FAQ

What do users complain about most in ChatGPT?

In 500 recent US App Store reviews, the biggest complaint themes among the 71 negative (1–2★) reviews are ai features (17, 24%), price & subscription (10, 14%), crashes & bugs (8, 11%).

Is ChatGPT getting worse?

Its all-time rating is 4.83★ from 11,438,836 ratings, while the last 500 written reviews average 4.34★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.

How was this analysed?

Reviews dated 2026-10-16 to 2026-10-18 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.

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