Zoom Communications, Inc. · Business · reviews 2026-06-10 → 2026-10-17
Top complaints about Zoom
Share of the 161 negative reviews that mention each theme.
★ Worst mobile experience …to reach out for assistance on how to use this god awful app they require you to upgrade your membership to a business account just to get a person on the other end to help you navigate the app. Overall don’t support this trash. v7.1.0 · 2026-06-26
★ Zoom …thursday. No longer exists on my zoom. Ive already paid $159 for a year and it does not work i cannot locate anyone except ai who tells me to go to support and click reply and there is no such button. If i complain on facebook im sure they’ll put me in facebook jail… v7.1.0 · 2026-07-13
★ Mirror Video Still Broken When Mirror My Video used to be turned on in prior versions, the orientation of both the rear camera and the selfie camera would be the same, as in I pan left, the camera also goes left. Now when I switch back-and-forth from the rear camera to the selfie ca… v7.1.0 · 2026-07-15
What Zoom users are asking for
- I am a kid so if i get dev response please make it easy to read and uhh i aint writing paragraphs say goodby- 3★
- Please fix the bug with the apple pen 4★
- This really is an essential that anyone conducting business and looking to effectively reach their clients and partners should include in their toolkit. 5★
5 feature requests found in total.
Rating by recent version
- v7.2.1: 3.74★ from 84 reviews
- v7.2.0: 3.60★ from 42 reviews
- v7.1.8: 3.46★ from 67 reviews
Analyse Zoom now – free preview
FAQ
What do users complain about most in Zoom?
In 500 recent US App Store reviews, the biggest complaint themes among the 161 negative (1–2★) reviews are login & account (26, 16%), ai features (20, 12%), crashes & bugs (17, 11%).
Is Zoom getting worse?
Its all-time rating is 4.66★ from 3,253,027 ratings, while the last 500 written reviews average 3.57★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.
How was this analysed?
Reviews dated 2026-06-10 to 2026-10-17 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.
