DoorDash, Inc. · Food · reviews 2026-10-15 → 2026-10-18
Top complaints about DoorDash
Share of the 231 negative reviews that mention each theme.
★ Despicable company practices …order; items missing; order never arrived; the response is, “ RESOLUTION- unfortunately, we cannot provide a credit or refund at this time - what happened: The type of issue submitted doesn't qualify for a credit or refund. However, we're always working to improve your… v8.40.0 · 2026-10-18
★ Bad service all around …literally over $80,000 a year on DoorDash because of the convenience factors, but something has changed lately with their customer service. Yes, bad dashers happen from time to time, but we have been avid supporters of this business. Customer service has always been five star, u v8.40.0 · 2026-10-15
★ The worst …the pin and not open the door and the guy stole $114 worth of groceries. DoorDash did nothing. They actually penalized my account. If I get rotten food I can’t get reimbursed I hate them. And I drove for them over 3,020 deliveries. My last delivery they paid me $2.10. And… v8.40.0 · 2026-10-17
What DoorDash users are asking for
- Should have a customer service number right on your order for bad service or stolen food. 3★
- I wish it would have been invented way sooner! 5★
- I wish it would let me add toppings to 1/2 pizza 3★
8 feature requests found in total.
Rating by recent version
- v8.40.0: 3.05★ from 499 reviews
Analyse DoorDash now – free preview
FAQ
What do users complain about most in DoorDash?
In 500 recent US App Store reviews, the biggest complaint themes among the 231 negative (1–2★) reviews are price & subscription (111, 48%), customer support (31, 13%), login & account (12, 5%).
Is DoorDash getting worse?
Its all-time rating is 4.77★ from 23,432,202 ratings, while the last 500 written reviews average 3.04★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.
How was this analysed?
Reviews dated 2026-10-15 to 2026-10-18 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.
