Airbnb, Inc. · Travel · reviews 2026-06-17 → 2026-10-18
Top complaints about Airbnb
Share of the 464 negative reviews that mention each theme.
★ DON’T USE AIRBNB - Worst Experience NEVER AGAIN …that registration process, I was also presented with a $75 one-time, non-refundable damage waiver/guest-protection fee. I contacted the host through Airbnb and told them we did not want it. The host explained that the $75 supposedly covered minor accidental damages up to… v26.39 · 2026-09-27
★ Nightmare rental, wish I can give this zero stars …Saturday, July 25th, complaining about this unsafe situation and no house key to access rental room and we asked for a refund of the remaining three weeks. On July 26th, AirBnB emailed us stating that a specialized team will make sure we receive a refund, but this never… v26.36 · 2026-09-08
★ Surprise, you double booked and sorry cancellation policy. …understand: if Airbnb tells you a booking failed, apparently you should screenshot the error, screen-record the app, check your account manually, monitor every email thread, and perhaps retain a small digital forensics team before booking somewhere else. A booking platform shoul v26.38.1 · 2026-09-19
What Airbnb users are asking for
- We need to add a feature to confirm that it is the person on the account visiting. 1★
- Airbnb eventually helped a little with our issue, but the process was far more difficult and stressful than it should have been. 1★
- This was for minimal pet damage that our extra fees should have covered. 1★
19 feature requests found in total.
Rating by recent version
- v26.42: 1.62★ from 13 reviews
- v26.41: 1.07★ from 27 reviews
- v26.40: 1.33★ from 15 reviews
Analyse Airbnb now – free preview
FAQ
What do users complain about most in Airbnb?
In 500 recent US App Store reviews, the biggest complaint themes among the 464 negative (1–2★) reviews are customer support (166, 36%), price & subscription (164, 35%), login & account (50, 11%).
Is Airbnb getting worse?
Its all-time rating is 4.76★ from 703,016 ratings, while the last 500 written reviews average 1.26★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.
How was this analysed?
Reviews dated 2026-06-17 to 2026-10-18 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.
