Uber Technologies, Inc. · Travel · reviews 2026-10-13 → 2026-10-18
Top complaints about Uber
Share of the 135 negative reviews that mention each theme.
★ CROSS APP RATING UBER , UBER EATS AND AS A DELIVERY DRIVER MYSELF. …rider the fact that theirs a known scam hack going on this uber and no matter how many times you reach out all they do is refund your money and may black said driver from approving YOUR rides again they do not investigate further. i had reached out 3 separate occasions… v3.743.10001 · 2026-10-17
★ Outsourced customer service …in lobby I even go to surrounding hotels to see if it got sent to one of them and nothing. I get on the chat and try to contact customer service and the chat barely works. I explain the situation and get nothing. I try again and again nothing working. I went to bed. I… v3.743.10001 · 2026-10-18
★ Money Grubbers Got enrolled in Uber One without meaning to, and getting out was way harder than getting in. Account recovery only goes to an old email I can't access, there's no SMS reset option, and the whole process just loops you around. Subscribing takes… v3.743.10001 · 2026-10-14
What Uber users are asking for
- maybe they should have a warning in the app that "we can get you there, but you're on your own to get back." 1★
- Please fix the pricing for uber. 5★
- Please fix this user experience trap. 1★
3 feature requests found in total.
Rating by recent version
- v3.743.10001: 3.87★ from 498 reviews
Analyse Uber now – free preview
FAQ
What do users complain about most in Uber?
In 500 recent US App Store reviews, the biggest complaint themes among the 135 negative (1–2★) reviews are price & subscription (56, 41%), customer support (19, 14%), login & account (7, 5%).
Is Uber getting worse?
Its all-time rating is 4.90★ from 17,091,024 ratings, while the last 500 written reviews average 3.86★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.
How was this analysed?
Reviews dated 2026-10-13 to 2026-10-18 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.
