Canva · Design · reviews 2026-09-23 → 2026-10-18
Top complaints about Canva
Share of the 62 negative reviews that mention each theme.
★ Thief Amazing app! I used this to edit photos for my son’s bday. When I was done I canceled my subscription. CANCELED IN MAY! I’ve been getting charged ever since and I am requesting a refund but the online website won’t let me. Says I have no purchases… v4.230.0 · 2026-10-07
★ Frustrating, hallucinating, maddening AI BS …changed the copy we had written, and completely made up additional details of our repertoire. Seriously?! I mean, I know AI is terrible most of the time, but this was beyond the pale! v1.124.0 · 2026-10-16
★ Bad When I tried to sign in I put the password in and it worked then it telled me to do the password and I did it right but it was saying it was wrong and I have done this… v4.227.0 · 2026-09-29
What Canva users are asking for
- PLEASE give us an option to toggle AI features off. 3★
- Would be nice to have a tutorial or tip option on/in the page design. 4★
- Please make it to where the ai for code maker is optional 5★
13 feature requests found in total.
Rating by recent version
- v4.231.0: 3.94★ from 53 reviews
- v4.230.0: 4.01★ from 86 reviews
- v4.229.0: 4.09★ from 65 reviews
Analyse Canva now – free preview
FAQ
What do users complain about most in Canva?
In 500 recent US App Store reviews, the biggest complaint themes among the 62 negative (1–2★) reviews are price & subscription (14, 23%), ai features (14, 23%), login & account (5, 8%).
Is Canva getting worse?
Its all-time rating is 4.87★ from 3,580,885 ratings, while the last 500 written reviews average 4.38★. Written reviews skew negative on most apps, so compare the trend between versions rather than the absolute number.
How was this analysed?
Reviews dated 2026-09-23 to 2026-10-18 were read from Apple's public review feed and matched against complaint patterns (crashes, login, sync, pricing, ads, UI, updates, support and more). One review can count toward several themes.
