CapCut
Video
- All-time
- 4.61★
- Last 500 reviews
- 2.84★
- Negative
- 46%
- Top complaint
- Price & subscription
Canva
Design
- All-time
- 4.87★
- Last 500 reviews
- 4.38★
- Negative
- 12%
- Top complaint
- Price & subscription
In short
- Canva has fewer unhappy reviewers: 12% of its recent reviews are 1–2★, against 46% for CapCut.
- Users of both apps complain most about price & subscription.
- The biggest difference is price & subscription: 14% of CapCut reviews vs 3% of Canva reviews are negative and mention it.
- Recent written reviews average 2.84★ for CapCut and 4.38★ for Canva (all-time: 4.61★ vs 4.87★).
Complaints theme by theme
Share of all recent reviews that are 1–2★ and mention the theme. ■ CapCut ■ Canva
Price & subscription
CapCut14%
Canva3%
AI features
CapCut7%
Canva3%
Crashes & bugs
CapCut5%
Canva1%
Slow & performance
CapCut2%
Canva0%
Login & account
CapCut2%
Canva1%
Customer support
CapCut2%
Canva0%
Confusing UI & UX
CapCut1%
Canva1%
Sync & data loss
CapCut1%
Canva0%
Ads
CapCut0%
Canva0%
Notifications
CapCut0%
Canva0%
Privacy & security
CapCut0%
Canva0%
Bad update
CapCut0%
Canva0%
What the top complaint sounds like
CapCut: price & subscription
★ 🥲 …downhill. I’m genuinely disappointed. There are so many ads, and even simple retouching tools and masks are locked behind a paywall. It feels unfair to users who trusted and enjoyed this app because of its free features. If CapCut is going to charge for basic tools, please… v19.7.0 · 2026-10-16
Canva: price & subscription
★ Thief Amazing app! I used this to edit photos for my son’s bday. When I was done I canceled my subscription. CANCELED IN MAY! I’ve been getting charged ever since and I am requesting a refund but the online website won’t let me. Says I have no purchases… v4.230.0 · 2026-10-07
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FAQ
Do users complain more about CapCut or Canva?
Canva has fewer unhappy reviewers: 12% of its recent reviews are 1–2★, against 46% for CapCut. Both samples are the latest US App Store written reviews, which skew more negative than star-only ratings.
What is the main complaint about CapCut compared with Canva?
Users of both apps complain most about price & subscription. The biggest difference is price & subscription: 14% of CapCut reviews vs 3% of Canva reviews are negative and mention it.
How was this comparison made?
We read up to 500 of the newest US App Store reviews for each app (CapCut: 2026-10-02 to 2026-10-18; Canva: 2026-09-23 to 2026-10-18) and matched 1–2★ reviews against the same complaint patterns. Percentages are of all recent reviews, so the two apps are on the same scale.