Social
- All-time
- 4.69★
- Last 500 reviews
- 2.82★
- Negative
- 53%
- Top complaint
- Login & account
Social
- All-time
- 4.51★
- Last 500 reviews
- 2.25★
- Negative
- 65%
- Top complaint
- Ads
- Instagram has fewer unhappy reviewers: 53% of its recent reviews are 1–2★, against 65% for Snapchat.
- Instagram users complain most about login & account; Snapchat users about ads.
- The biggest difference is notifications: 1% of Instagram reviews vs 13% of Snapchat reviews are negative and mention it.
- Recent written reviews average 2.82★ for Instagram and 2.25★ for Snapchat (all-time: 4.69★ vs 4.51★).
Complaints theme by theme
Share of all recent reviews that are 1–2★ and mention the theme. ■ Instagram ■ Snapchat
What the top complaint sounds like
Instagram: login & account
★ An app that punishes its own users I spent over a year building my creator account, making hundreds of Reels, growing an audience, and putting my time, creativity, and effort into this platform. One of my videos reached around… v451.0.0 · 2026-10-15
Snapchat: ads
★ Forced Payments …choice. I’d either lose the last 15 years of memories or pay them every month. Snap chat has become completely overrun with ads and is overall a very outdated app. It has out lived its time and now forces its user who have been using the app for many years to pay them… v14.27.0.54 · 2026-10-12
Analyse Instagram now Analyse Snapchat now
FAQ
Do users complain more about Instagram or Snapchat?
Instagram has fewer unhappy reviewers: 53% of its recent reviews are 1–2★, against 65% for Snapchat. Both samples are the latest US App Store written reviews, which skew more negative than star-only ratings.
What is the main complaint about Instagram compared with Snapchat?
Instagram users complain most about login & account; Snapchat users about ads. The biggest difference is notifications: 1% of Instagram reviews vs 13% of Snapchat reviews are negative and mention it.
How was this comparison made?
We read up to 500 of the newest US App Store reviews for each app (Instagram: 2026-10-13 to 2026-10-18; Snapchat: 2026-10-08 to 2026-10-18) and matched 1–2★ reviews against the same complaint patterns. Percentages are of all recent reviews, so the two apps are on the same scale.